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How Digital Assets Advance Inventory Management and Customer Retention

How Asset Tracking Systems Improve Ongoing OEM Service - Two Wrokmen with PTS - Parker Hannifin

You've heard about digital asset tracking, and its ability to serialize parts for OEMs when they order them. But what about the longer-term benefits of these digital asset management programs? How can they help OEMs and their customers down the road?

 

Asset tagging and management systems

Asset tagging and management systems, at their most basic level, are designed to help make the identification, preventative maintenance, and replacement of individual parts an easier task for OEMs and their customers.

In our case, we've developed a system called PTS, or Parker Tracking System, capable of providing distributors, OEMs, and their customers all the information they might want to know about the parts or components within their machines. The idea is to provide end-users greater clarity on these components when it comes to construction, compliance, maintenance, troubleshooting, and replacement. 

OEMs can apply PTS solutions to drive increased value to their customers while recognizing benefits in areas such as production efficiency, quality, safety, and data analytics.

"This multi-layered, digital information, which can be critical to doing business, unfortunately, is still lacking for some organizations." 
William Sayavich, technology manager for Parker Global Services

 

How Digital Assets Advance Inventory Management and Customer Retention | Download White Paper | Parker GlobalDownload our report, Tracking and Optimizing Inventory Control: Two Purchasing Tactics for Packaging OEMs and learn how implementing key strategies will streamline the ways OEMs look at their inventories and help save time, effort, and money in the process.

 

The power of digital records

How Digital Assets Advance Inventory Management and Customer Retention Beyond the simple tag or label, however, OEMs also have the option to acquire more detailed information about the components they’re using and supplying, in the form of the digital records. These digital records contain more detailed information about each product than could possibly be included on a label, such as material certifications, parts used within the assembly, lot traceability, test reports, maintenance schedules, schematics, and more.

And what if those digital records also could organize for customers all the documentation needed with their builds, like updated parts manuals, certifications, maintenance schedules, warranties, and even photographs, directly tied to the components in question?

Capabilities like these might not be commonplace among packaging OEMs today, but they provide a powerful upgrade to printed, static and generic records for critical components like pneumatic controls, actuators and matched connectors.

 

Where digital assets come into play

PTS, for example, serializes and tags components for packaging OEMs. Tags and records are created prior to delivery, using the OEM's private label if requested, and then these records are seamlessly transferred to the OEM's PTS account and assigned to end-user builds.

This serialized information then serves as the foundation for a variety of component- and performance-related insights OEMs can record and track after builds are put into service.

End-users benefit from PTS tags and records too: Because each asset tag can be private-labeled with the OEM's contact details, customers never have to question who to contact for service and exact OEM-quality replacements. And should they need to troubleshoot specific components within systems or compare one assembly's performance to another, PTS records can provide them a roadmap.

Perhaps one of the most valuable features of PTS is that OEMs have a platform for updating their records as builds are completed, altered, commissioned and serviced, and when performance-related events occur. Tracking life cycle performance for specific parts helps OEMs and their customers understand use and performance patterns and develop best practices over time.

PTS also can document key system changes, like routing and plumbing modifications, that vary from initial designs but reflect needed improvements. And because each PTS tag contains a manufacture date, it can be used to drive proactive preventive maintenance for the end-user. This, in turn, accelerates the MRO life cycle, keeping OEM machines running efficiently, longer.

Through all of these features, PTS is much more than a simple tag with a bar code. It's a life cycle reporting tool that gives OEMs greater oversight and control of the critical components in their builds and their performance over time.

 

A better customer experience

Much of the ongoing value of PTS is to the customer, who will find it easier to reorder genuine replacement parts without having to hunt for part numbers. Because the tag offers a bar code, the OEM can simply scan the tag to understand exactly what needs to be replaced.

“So many of us make our future purchasing decisions on how an OEM or a manufacturer deal with us in a time of crisis, such as when something breaks. If you can create a truly outstanding experience for them, there’s a good chance you will retain that customer.”
William Sayavich, technology manager for Parker Global Services

 

How Digital Assets Advance Inventory Management and Customer Retention | Download Tracking and Optimizing Inventory Control white paper | Parker GlobalDownload our report Tracking and Optimizing Inventory Control: Two Purchasing Tactics for Packaging OEMs and learn how implementing key strategies will streamline the approach OEMs take with their inventories- saving time, effort, and money in the process.

 

 

 

Article contributed William Sayavich, technology manager for Parker Global Services.Article contributed William Sayavich, technology manager for Parker Global Services.

 

 

 

 

 

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Western Canada Pressure Pumping Company Improves Reliability With PTS

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