Individuals who become paralyzed after work-related injuries have a very high chance of receiving an Indego Exoskeleton through their workers’ compensation benefits*. The objective of this blog is to describe the steps involved in obtaining an Indego Exoskeleton using workers’ compensation benefits.
Get in touch with the Indego Team
The process begins by reaching out to the Indego team to request a demonstration, to ask a question or to have information about Indego sent to you. Simply go to Indego.com and click contact in the upper right-hand corner, or go directly to and select “personal use” under inquiry type. Complete the form with your information.
At this point, a representative from the Indego team will reach out to you directly to coordinate the Phone Screen. During this call, you’ll chat with an Indego Instructor who will ask you questions about your general health and about the nature and history of your spinal cord injury. This discussion is used to determine your eligibility* to use Indego Personal at home based on the requirements set forth by the FDA. You will have the opportunity to ask questions as well to help you determine if trying the Indego Personal Exoskeleton is right for you.
The Indego team will help you locate a physical therapy center where you can go and try the Indego Personal Exoskeleton. Feel free to bring close friends or family with you on that day. An Indego Instructor will perform a physical evaluation to examine your strength, range of motion, balance and skin integrity to make sure that there are no red flags that could make using Indego Personal unsafe. Afterward, the Indego Instructor will take measurements and size the device for your specific body type. From there, the Indego Instructor will help you put on Indego and will provide education on things like how to stand up, how to sit down and, of course, how to walk! From there, you’ll begin by walking on level surfaces inside of the physical therapy center with the assistance of the Indego Instructor.
You can expect the screening day to last approximately five hours; typically a two-hour session in the morning, followed by a one-hour lunch break and then another two-hour session in the afternoon. Be sure to eat a healthy breakfast the morning of your screening day, and feel free to bring snacks and water to keep yourself energized throughout the day. At the end of the screening day, you and the Indego Instructor will review your performance together and discuss what the Indego Training Program looks like if you decide to move forward.
You will learn that using Indego at home requires a support person, and that your support person will go through parts of the Indego Training Program with you. Many people have strong positive experiences using Indego Personal during the screening day and decide to move forward with a resounding “Yes!” Some users need time to think about it before making a decision, and some users decide that no, Indego Personal is not something they wish to pursue. All of these decisions are okay. You are under no obligation to move forward and you are under no obligation to rush into making this important decision. We encourage you to take enough time to digest the whole experience and to discuss it with family and friends.
If the decision is to move forward, all documentation regarding your case will be written up and submitted to the workers’ compensation company. Our highly skilled team works with specialized companies to interact with insurance companies.
We will help you locate a physical therapy center for you to attend the Indego Training. You and your support person will attend the training together so that you both become highly skilled with Indego. During training, you will learn walking inside, walking outside, across uneven surfaces, up and down ramps, opening and closing doors, in and out of elevators, and so on. You will also become highly skilled at making changes to Indego settings, and you will learn signs and symptoms of common medical issues, and how to respond in emergency situations. On average, it takes a new user and their support person between 30-40 hours of training to master these skills and the knowledge required to officially take the Indego home for personal use. These 30-40 hours of training typically are completed over a one to two-month time frame. The more frequently you train, the faster your skills will develop.
Indego check off day
On the final day of your training, an Indego Instructor will return to assess your skills to make sure you are prepared for using Indego Personal Exoskeleton at home. The expectation on check-off day is that you and your support person are able to complete all skills and answer all questions without the assistance of therapists or from the Indego Instructor. Upon successful completion of check-off day, you and your support person will take the Indego Personal home for the very first time.
You are encouraged to reach out directly to your therapists, the Indego Instructor or to the Indego team at any time if you have Indego questions, concerns or need technical support for your personal use device. We are committed to your safety and your success with the Indego Personal Exoskeleton.
If you are interested in checking your eligibility for Indego Personal using Workers’ Compensation benefits, or to request any general information for yourself or someone you know, please follow the instructions in step one above. We look forward to hearing from you.
*Indication for Use:
All potential Indego users must meet the following general medical criteria to qualify for the Indego Personal exoskeleton:
- Spinal Cord Injury level T3 or below.
- Body Weight: Under 250 lbs
- Height range: 5’1’’ to 6’4’’
- Range of motion at hips, knees, and ankles within functional limits. The device can accommodate a loss of motion up to 10 degrees at the hips, 10 degrees at the knees, and 5 degrees at the ankles.
- Spasticity: Modified Ashworth Scale of 3 or less.
- Intact skin at areas that come in contact with Indego: sacrum, greater trochanters, fibular heads, lateral malleoli, lateral 5th metatarsals.
- Cognitively intact - able to follow instructions and provide feedback.
- No uncontrolled hypertension or hypotension and able to tolerate a standing position.
About the Author:
Robert McCloskey is a Physical Therapist and Indego Specialist working with the Janz Corporation, A Service Disabled Veteran Owned Small Business. Robert earned his Bachelor of Science degree in Biology from Georgia Southern University, and his Doctor of Physical Therapy degree from the University of Kansas Medical Center. Robert has a background in treating individuals with neuromuscular disorders and traumatic brain injuries, and now works with the Indego team educating clinicians and patients on the use and benefits of Indego.