Whether you’re an OEM searching for documentation on a specific application, an engineer researching a component for a build, or you’re looking for a “how-to” video or demonstration of our products, you can find what you’re looking for and much more in our online support center. Even if you just need to find the right person to contact, Parker’s experts and our online resource center can help you select, buy and use the best product for your application.
Visiting and navigating our resource and support center for the first time can be a bit unwieldy—there is an incredible amount of content, tutorials, videos, guides, configurators, and even mobile apps! Where and how can you even begin to find what you’re looking for? This post will walk you through step-by-step.
Parker’s Support Center home page is broken out by our key support asset categories:
If you’re feeling lucky and have a specific keyword, phrase, product or component in mind, use the search bar at the top.
An example would be, you’re looking for documentation on one of our linear actuators, but don’t have the specific name.
Step1: Start by using the search bar and [Linear actuator] as the keyword. This will take you to the linear actuator webpage containing all potential results.
Tip – right-click the Search button to open the results page in a new tab, enabling easy navigation back to the support home page. Otherwise, the results page will replace the home page in your browser window.
As you can see, the keyword returned 2948 results!
Step 2: The next step would be to choose from one of the [Filter By] categories listed.
An example would be, choosing the [PRODUCTS] category to search for linear actuator products by name. Simply click on the [+] icon to its right. This will open a new drill-down menu such as below.
Tip – to close this menu, simply click on the [-] icon to the right of the [PRODUCTS].
Tip – the [PRODUCTS] menu lists all 2948 results alphabetically. Once you choose your product checkbox, your search result appears at the very bottom of the web page. At this point, it won’t appear visually. To go to the end of the page quickly, on your keyboard, click on [ctrl] [end], taking you to the end of the results and your chosen product.
Tip – the results for a two-word search term will pull in both specific and broad results. I.e. results for linear actuators appear at the top of the search results. The results will also contain anything that has [linear] or [actuator] contained in the documentation--such as pdf files.
Because the search results returned many choices, it will be helpful to choose another drill-down menu to further narrow your search.
Step 3: In this example, we know the industry is Industrial Manufacturing Equipment. Choose that category to further narrow your search.
We’re getting closer with narrowing to 353 results! Let’s take it a step further and narrow by technology. Open that menu by clicking on the [+] icon and choose from one of the results.
Step 4: For this example, we know that it’s Electromechanical technology, so we'll choose that.
To clear your chosen filters, simply click on the [x] to its left.
For this example, you’re a plant manager looking to cut costs. Our support center provides interactive ROI calculators that you can use to determine costs such as:
Simple Calculation of Electricity Cost for Any Leak in a Plant. Simply insert your values to get the annual cost. You can then save and share the results via email to any recipient, along with a note.
You can accomplish this search two ways-
As we’re using a two-word phrase, the search results will return anything that contains either ROI or calculator.
Because this example returned just 21 results, it will be faster to not filter the results further.
These examples show both broad and specific ways to navigate to find what you’re looking for in our Support Center. Should you need additional help, you can always click on the Contact & Support icon or links at the bottom of the home page. Doing so will help in routing you appropriately with links for email, chat and phone.
We hope that you've found this post helpful and are now ready to navigate our online support center like a pro! Be sure and bookmark the Parker Support home page for quick reference in the future.
Article contributed by the Parker Global Team
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