Aerospace

Parker Aerospace Signs Multiple Long-Term Support Agreements in China, Singapore, and the Middle East

Parker Aerospace Signs Multiple Long-Term Support Agreements in China, Singapore, and the Middle East - Service image of man with wrench - Parker Aerospace CSOCompany to provide inventory management and replenishment services for Emirates Airline, Singapore Airlines, and Tianjin Airlines. Parker Aerospace’s Customer Support Operations has recently signed long-term agreements to provide comprehensive maintenance packages for Emirates Airline, Singapore Airlines, and Tianjin Airlines.

Each agreement is part of an enhanced service offering provided by Parker in partnership with these operators. These long-term partnerships illustrate Parker’s commitment to providing global reach, local focus to customers around the world. Parker is dedicated to elevating the services it provides to customers in order to meet commitments to the flying passenger. 

 

Customer support for Emirates Airline

For Emirates Airline, Parker will provide a comprehensive maintenance package for its fleet of Boeing 777 and Airbus A330/A340 aircraft and engines, covering its hub and various outstations through its worldwide network of repair facilities. The terms of the agreement are part of Parker’s strategy to elevate its customer service by providing Emirates guaranteed maintenance terms, access to an in-region inventory pool, and a local support team. 

“We are delighted to extend our partnership with Emirates — a global leader in aerospace growth, service, and network availability — for a further 10 years and beyond. This agreement was established in close cooperation with Emirates and meets its needs for Parker product for its growing fleet of Boeing aircraft.” 

Ben van Sleeuwen, director of EMEA for Parker Aerospace’s Customer Support Operations

 

Customer support for Singapore Airlines

Parker Aerospace Signs Multiple Long-Term Support Agreements in China, Singapore, and the Middle East - Image of man working on table with Parts - Parker Aerospace CSOParker Aerospace will provide Singapore Airlines (SIA) with a comprehensive support package for its fleet of Boeing 777 aircraft that includes maintenance, an inventory leasing plan, reliability sustainment, and management.  

Parker Customer Support Operations will be the administrative lead for this agreement while ACE Services, the joint venture between SIA Engineering Company and Parker Aerospace, will manage many of the products locally.  

 

 

“We are pleased to expand our partnership with SIA. This agreement provides cost predictability to our customer, while offering enhanced services and product performance for their fleet of Boeing 777 aircraft.” 

Fergus Lopez, director of Asia Pacific for Parker Aerospace’s Customer Support Operations

 

Customer support for Tianjin Airlines

For Tianjin Airlines’ fleet of Embraer 190 E-Jet aircraft, Parker will support maintenance, repair, and overhaul needs in addition to a customer service guarantee on inventory support.     

“Parker is proud to form this partnership with Tianjin Airlines. We look forward to supporting this new and important customer.”  

Fergus Lopez, director of Asia Pacific for Parker Aerospace’s Customer Support Operations  

“These long-term partnerships will help bring Parker’s commitment to providing global reach, local focus to customers in China, Singapore, and the Middle East. We are proud to bring regional support to these rapidly growing and important marketplaces.”

Bonnie Peat, Vice President of Parker Aerospace’s Customer Support Operations 

 

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